Customer Support Optimization through Waiting Line Simulation: A Financial Institution Case Study

Journal
2019 International Conference on Information Systems and Computer Science (INCISCOS)
Date Issued
2019-11
Author(s)
Steeven Gabriel Jacome Moromenacho
Segundo Bolivar Jacome Canchig
Dorian Oswaldo Mora Sanchez
DOI
10.1109/INCISCOS49368.2019.00059